Shipping Policy

Order Processing

alpineoutly prepares orders for shipment after payment has been confirmed. Products from the same order may be shipped separately when necessary.

Shipping Destinations

alpineoutly ships to the destinations available during checkout. If your location cannot be selected, shipping is not currently available through the website for that destination.

Shipping Costs

Available shipping methods and applicable charges will be displayed during checkout before you submit your order.

Delivery Estimates

Where available, an estimated delivery period will be displayed during checkout or provided with your order information.

Delivery estimates are not guarantees. Delivery may be affected by carrier delays, weather, customs procedures, public holidays, address issues, or other circumstances outside the reasonable control of alpineoutly.

Delivery Address

Please provide a complete and accurate delivery address. If you notice an error, contact alpineoutly@163.com as soon as possible.

We cannot guarantee that an address can be changed after order processing or fulfilment has begun.

Order Tracking

If tracking is available for your shipment, the tracking details will be provided after the order has been dispatched.

International Orders

Where international delivery is offered, an order may be subject to customs inspections, import duties, taxes, or handling charges imposed by the destination country.

Shipping Delays

If alpineoutly becomes aware that an order cannot be shipped or delivered as expected, we may contact you with updated information and available options.

Missing Packages

If tracking shows that a package has been delivered but you cannot locate it, please check the delivery location, household members, neighbours, and any notice left by the carrier.

If the package remains missing, contact alpineoutly@163.com with your order number and tracking information.

Damaged or Incorrect Deliveries

If an order arrives damaged, defective, incomplete, or incorrect, contact alpineoutly@163.com. Include your order number and clear photographs of the product, packaging, shipping label, and issue.

Returned Packages

If a package is returned because of an incomplete address, unsuccessful delivery, refusal, or failure to collect it, contact alpineoutly to discuss the available options.